Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of our website and the professional services provided by ROJ Integrations ("we", "us", "our", or the "Company"). By accessing our website or engaging our services, you ("Client", "you", or "your") agree to be bound by these Terms.

ROJ Integrations is a software development and integration business. References to "Services" in these Terms include all software development, integration, consulting, and related technology services we provide.

If you do not agree with any part of these Terms, you must not use our website or services.

2. About Us

ROJ Integrations is a business specialising in the creation and integration of software solutions. Our registered address is:

3. Our Services

ROJ Integrations provides a comprehensive range of technology services, including but not limited to:

• Website Development: Design and development of websites and web applications
• Chatbot Development: Custom AI-powered chatbots and intelligent automation solutions
• Custom Software Development: Bespoke software solutions including task managers, legal management systems, CRM systems, and enterprise applications
• Software Integration: Integration services connecting various software systems and platforms
• SEO Services: Search engine optimisation and digital marketing services to improve online visibility and search rankings

Specific deliverables, timelines, pricing, and acceptance criteria for each project will be defined in individual Statements of Work (SOW), project proposals, or service agreements signed between ROJ Integrations and the Client. In the event of any conflict, the terms of that separate agreement shall take precedence over these Terms.

4. Acceptance of Terms

By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These Terms apply to all visitors, clients, and users of our website and services. Where we have entered into a separate written service agreement with you, the terms of that agreement shall take precedence over these Terms in the event of any conflict.

5. Client Obligations

When engaging ROJ Integrations for services, you agree to:

• Provide accurate, complete, and timely information required for us to deliver the services
• Designate a named point of contact with authority to provide instructions and approvals
• Respond to reasonable requests within agreed timeframes — delays may impact delivery schedules
• Ensure you hold all necessary rights, licences, and permissions for any materials you provide to us
• Pay all invoices in accordance with the agreed payment terms
• Not use our services for any unlawful, fraudulent, or harmful purpose
• Not attempt to gain unauthorised access to our systems or interfere with the integrity of our services

6. Project Engagement

All project engagements begin with a discovery phase where we understand your requirements and provide a detailed proposal. Upon acceptance of the proposal and receipt of any required deposits, we will proceed with the project according to the agreed timeline.

Changes to project scope, timeline, or requirements after project initiation may result in additional costs and timeline adjustments, which will be communicated and agreed upon before implementation.

7. Intellectual Property Rights

7.1 Client Materials

You retain all rights to any content, data, or materials you provide to us for the project. You grant us a limited licence to use these materials solely for the purpose of delivering the agreed services.

7.2 Deliverables

Upon full payment of all invoices for a project, ROJ Integrations assigns to the Client full ownership of the bespoke deliverables created specifically for them under the relevant SOW. This includes custom code, designs, and other deliverables as specified in the project agreement.

7.3 Pre-Existing Intellectual Property

ROJ Integrations retains ownership of all pre-existing intellectual property, including but not limited to proprietary tools, frameworks, code libraries, methodologies, and general knowledge developed independently of your project. These are licensed to the Client for use within the project scope only.

7.4 Third-Party Components

Some projects may include open-source libraries, frameworks, or third-party components, which remain subject to their respective licences. We will clearly identify any such components and their licensing terms.

7.5 Portfolio Rights

We reserve the right to display completed work in our portfolio and case studies unless a Non-Disclosure Agreement (NDA) states otherwise.

8. Payment Terms

Payment terms are specified in individual project proposals and contracts. Unless otherwise agreed in writing:

• Deposit: A non-refundable deposit (typically 30-50% of project value) is required before project commencement
• Milestone Payments: Additional payments are due upon completion of agreed project milestones
• Final Payment: The remaining balance is due upon project completion and delivery
• Invoices are due within 15 days of the invoice date
• Late Payments: We reserve the right to charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate. We also reserve the right to suspend services or pause development work if payments are not received by the due date
• Taxes: All fees are exclusive of applicable taxes. The Client is responsible for paying all taxes associated with their purchase of services

9. SEO Services — Specific Terms

Where ROJ Integrations provides SEO services, the following additional terms apply:

• No Guarantees: We use ethical and approved methods for Search Engine Optimisation and do not guarantee specific rankings on any search engines or specific traffic levels
• No Liability for Algorithm Changes: We shall not be held liable for any sudden drops in search engine rankings, loss of organic traffic, or subsequent loss of business resulting from search engine algorithm changes
• Client Cooperation: You agree to provide all necessary information and access required for us to perform SEO services effectively
• Prohibited Practices: You agree not to engage in any practices that could harm your website's search engine ranking, such as link farming or black-hat SEO

10. Confidentiality

We maintain strict confidentiality of all client information, project details, business strategies, and proprietary data. We will not disclose confidential information provided by the Client to third parties, except as required to perform the services or by law.

Both parties agree not to disclose any confidential information acquired during the engagement without written consent.

11. Warranties and Disclaimers

11.1 Service Warranty

We warrant that our services will be performed with reasonable care and skill. For development projects, we provide a 30-day warranty period following project completion for bug fixes related to the agreed specification. This does not cover issues arising from modifications made by the Client or third parties after delivery.

11.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. While we strive for perfection, software is never error-free. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12. Limitation of Liability

To the fullest extent permitted by law, ROJ Integrations shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from the use of our services
• Loss of data, profits, business opportunities, or goodwill resulting from software bugs, server downtime, or third-party service failures
• Any loss, damage, or inconvenience arising from the use of information provided by chatbots or AI systems we develop

Our total aggregate liability for any claim arising out of or in connection with these Terms or our services shall not exceed the total professional fees paid by the Client for the relevant service in the preceding twelve (12) months.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be excluded or limited under applicable law

13. Indemnification

You agree to indemnify and hold harmless ROJ Integrations, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or your violation of these Terms.

14. Third-Party Links and Tools

Our website and services may contain links to third-party websites or tools. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

15. Termination

Either party may terminate the agreement with written notice, subject to any terms specified in the service agreement. Upon termination:

• All outstanding fees become immediately due
• Any work in progress may be withheld until payment is received
• Sections regarding Intellectual Property, Confidentiality, Limitation of Liability, and Governing Law survive termination

16. Governing Law and Dispute Resolution

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Both parties submit to the exclusive jurisdiction of the courts of England and Wales. Any disputes arising from this agreement will be resolved through negotiation and, if necessary, through mediation or arbitration in accordance with local laws.

17. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website and will become effective immediately upon posting. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

18. Entire Agreement

These Terms of Service, along with any service-specific agreements (including Statements of Work and project proposals), constitute the entire agreement between you and ROJ Integrations.

19. Contact Us

If you have any questions about these Terms of Service, please contact us: